MSP FAQ

Looking for a professional and reliable limo service in the Minneapolis and St. Paul area? MSP Luxury Limo provides just that, always keeping your satisfaction in mind.

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The most frequently asked questions can be found below. For more information about our services, please contact us at 952-292-1413

Up to 2 hours prior to pick-up, No cancelation fee / Free of charge
If a client’s cancelation request is submitted more than 2 hours prior to the scheduled pick up time, there will be no cancellation fee.

Cancellation fee is 50% of the scheduled service.
If client’s cancellation request is submitted less than 2 hours prior to the scheduled pick up time, the cancellation fee will be 50% of the posted rate for the scheduled transfer including all applicable fees and charges.

A reservation is considered a “no show” when the client fails to contact MSP Limo + Car service by phone 10 minutes after the scheduled pick up time. In the event of a “no show”, MSP Limo + Car Service reserves the right to charge the full amount of the scheduled service including all applicable fees and charges.

For all point to point reservations, wait time will be charges at $10.00 per 10 minute increments once the grace period has elapsed. Grace period is defined as ten (10) minutes beyond the scheduled pick up time or as specified below.

For commercial flights, MSP Limo and Car Service will monitor all commercial flights. Pick up time will be adjusted accordingly to the actual flight arrival. For domestic flights the grace waiting period is 30 minutes from actual flight arrival. For international flights, the grace waiting period is 60 minutes from the actual flight arrival. MSP Limo and Car Service does not monitor private flights, therefore wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 30 minutes.

Rates are determined by the type of service you request. Use our online reservation system to determine the rate for your trip. A 20% gratuity will also be charged. Taxes, operational costs tools and extra services will be charged where applicable.

MSP Limo and Car Service assumes no responsibility for lost or damaged baggage, personal belongings, and/or any items left in or outside during loading, the transfer or unloading. MSP Limo and Car Service has a very strict “lost and found” policy. In the case of a lots item MSP will take reasonable steps to recover and return the lost item at the receiver’s expense. All found items not claimed within a 60 days period after recovery will be discarded.

Special events that are above the control of the company like very bad weather, greater flight delays that are far above normal situations, or any other situation like natural disasters, (tornado, earthquakes, etc…) that might lead to a very long waiting time or make travel impossible might cause an automatic cancellation of the reservation.

MSP limo and car service welcomes pets and service animals. Any pets that are transported must be inside a carrier at all times, any damage, destruction or dirtying of the vehicle will be charged accordingly. Service animals are not required to be inside carriers and are welcome aboard.